| SERVICE POLICY |
Airview Aerial Photography ABN: 19 127 168 236
Why Register?
As a registered user, you will be able to:
- Add Images to your light-box
- Save light-boxes for viewing at a later date
- Email light-boxes to a friend
- Download high-Res images directly from your account
- Order Prints and track your orders
Shipping/Postage
All prints purchased on the website are sent via registered post (Australia post). The postage costs are calculated at the time of checkout based on your location. We post your print in a hard cardboard postage tube.
Delivery time
Please allow approximately seven days to receive your order.
On receiving your payment Airview Aerial Photography will send your product within two working days. If there are any discrepancies in your order (credit card declined etc) we will notify you within these two days. Depending on your location (we are in Sydney) and relying on the post, your order should arrive within two- five working days. We post internationally but please consider that standard international registered postage costs will be included in your purchase.
On the odd occasion we can order a courier for the delivery of your product if urgent.
Refund/ return policy
Please choose your photo carefully as we do not refund for change of mind. When handling prints please take care when removing from postage tube. We will replace any items that are damaged during postage, provided you return the damaged item to us. If you do not receive the package in the post please contact us and we will track it for you as all orders are sent registered post.
Privacy
We understand that your rights to privacy are very important. Your personal information will not be passed onto any third party. We will only ask for and use reasonable personal details we need to conduct our business. From time to time we may send out special offers and newsletters, but you have an option to select not to receive these.
Copyright
The images on this site are owned by Airview Aerial Photography and protected by copyright and may not be reproduced without permission. Permission for use of images from our library may only be used for commercial purposes once you have entered into a licence agreement and paid the relevant fee.
All of the content featured or displayed on this website, including- but not limited to- text, graphics, photographs, images, moving images, sound, illustrations and software is owned by Airview Aerial Photography.
FAQ
How do I find out when the photo was taken?
The first six digits of the stock number indicate the date it was taken. We number our images as if you were reading the date as Year/Month/Day. All you need to do is look at the sixth digit in the stock number and read it backwards.
For example-
Stock image 0408-1201-55
Was taken on the
12/08/2004
Will the image I purchase look the same as it does on the website?
The images on our site are low- resolution examples. Your digital file or print will be higher in quality and clarity. Keep in mind when choosing your print that any image dated pre June 2003 is a scanned film negative, and may not enlarge as clearly as the later high resolution digital files. See question above regarding when photo was taken.
I can’t find what I am looking for! Do you have any more photos?
Yes. We have thousands of shots, waiting to be put onto our website, which is updated everyday. If you can’t find what you are after email us at info@airviewonline.com.au and we will search our most recent stock for the image.
Do you offer custom aerial photography?
Yes, we do offer custom photography. We offer our services all over Australia and New Zealand. Please see Airview Aerial Photography or email info@airviewonline.com.au to learn more about this service.
How big can the photos be printed?
Photos from a single image frame can be enlarged up to 1 metre long if needed. There is a process called interpolation, which will allow the image to be printed at a larger size. Please enquire for this service.
What resolution are the digital files?
The website/ presentation image has been set up as a low 72 DPI at 12x 8 inches.
A high resolution image suitable for printing is 300 DPI at 12 x 8 inches. They are approximately 4-5 mb in size.
Do you offer framing?
No, we no longer offer framing with our service.
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